We do not provide specific instructions on how to administer or use our products, medical aesthetics, and devices as we are not aware of our customers’ medical histories and health conditions.
We strongly recommend that these products are used solely by licensed professionals who have received training and experience with these products.
Please consult a medical professional if you have any doubts or concerns on how to use any of these products.
Please be aware that Fillers Market can not be held liable for any damages caused by improper use of these products.
When will this item be back in stock?
All items that we have in stock are shown on our website.
When we receive a new supply of an item that is currently listed as out of stock, it will reflect on our website within 5 business days.
We do not disclose stock amounts/volume unless you are registered with us as a wholesale partner
How to Store Botulinum Toxins: Botox, Innotox, etc.
We take special care in handling and storing all of our products in our warehouse.
Our warehouse is fully equipped with refrigerators that store botulinum toxins at a recommended temperature of 2° C to 8° C.
We also monitor the room temperature of our warehouse storage facility and any shifts in temperature are detected by an electronic thermostat.
Once you get your toxins, we strongly recommend storing them in the fridge (not freezer).
The only botulinum toxin that is resistant to ambient temperature is Innotox.
Innotox can withstand the temperatures up to 40° C if it is stored in a closed bottle.
Important: We do not recommend storing any toxins once the bottle has been opened.
If it is absolutely necessary, please make sure to keep the open bottle in the fridge and use it within one week.
I was charged twice, what happened?
If you had difficulty paying or refreshed the payment screen too soon after completing payment.
It might be that you have accidentally placed your order twice. This is usually discovered by our warehouse and our customer care team will contact the customer when regarding duplicate orders.
If you ever come across duplicate charges for one order, please contact us immediately at [email protected] and we will resolve this as soon as we can.
Why am I charged more than the original amount?
Please note that as we are a foreign company located in South Kore, an international transaction may take place.
The currency shown on our website and during checkout will be in United States Dollars
A transaction fee could be charged by your own bank.
If you are paying with another currency than United States dollars, your bank may also charge an foreign currency exchange fee.
The fee amount depends on your bank’s international transaction policy.
Why is my payment not going through?
We accept credit and debit cards (Visa, MasterCard, Maestro, American Express, JCB, Diners Club, MIR and more) through our online payment service.
Some banks might decline international transactions by default.
Here are a few steps that might help:
- Clear the cookies in your browser.
- Create a new order. Do not use a ‘Re-order’ button, your new order should have a new order number.
- Once you are about to proceed to making the payment, call your bank.
- Stay on the line and try to make the transaction. The bank representative should see the incoming transaction for FILLERSMARKET
Once you have completed payment once, all future payments should go through without an issue.
If everything fails, please try a different card from a different bank or wait 24 hours and try again.
Why has my order been delayed?
In cases where orders encounter logistics or stock keeping issues such as incorrect information and/or lack certain details i.e: Full name, phone number, email, outdated/wrong address, out of stock products, customs & regulatory inspections, delivery change/interference.
The orders may be delayed and only processed once needed information has been received or until the cause of the delay has been resolved.
*We will not be responsible for any orders that have been delayed for a long period of time due to the customer’s unresponsiveness in such cases where no response was provided by the customer, the package will not be delivered until we have received all necessary information or details.
If you have any concern regarding your order, please contact us at [email protected].
Can I cancel my order?
You can only cancel your order if it has not been paid.
Once an order has been paid and shipped, cancellations will not be possible, but the customer can apply for a return if they are unsatisfied with the products.
*The customer will have to cover the shipping costs and delivery fee will not be refunded
To request a return, please contact us at [email protected].
Can I add or remove products from my order?
Once an order has been paid it is not possible to add additional products nor remove any products.
Because of the rapid packing process, orders can not be altered after the order payment has been confirmed.
If you are not satisfied with your order, you can return the unopened package and request a refund.
04. Return & Refund
How long will it be before I receive my refund?
After the product has been assessed by a manager and is approved, the refund will be made immediately.
*Please note that it might take several days before the refund is available in your account, this period is dependent on your bank’s internal processing procedure.
If the refund or return request has been denied an email informing the customer will be prepared and sent out immediately.
Refund, Return and Replacements
We can honor refunds, returns or replacements for cases such as:
- Received Wrong Product
- Missing Product in Order
- Damaged or Defective Product
Please note that you need to inform us of the issue no later than 3 days after the delivery date.
We will not be able to assist you if you report your problem later than this period.
If you are within the acceptable date of return or refund please contact at [email protected] including a picture of the damaged or unopened product and stating the reasons or information regarding the mentioned product.